My fantastic client based in Mitcheldean are currently recruiting for a Senior Account Manager to join their team on a permanent basis.
The successful candidate will maximise partner revenue, retention, and cross selling opportunities through proactive and positive relationship management.
-Manage the Account Management inbox and respond appropriately to queries raised by Customers.
-Support front office systems with regards to Customer queries & provide training if required
-Ensure a smooth & successful handover from Sales for new Customer’s onboarding.
-Deliver new customer introduction build rapport and educate customers in the process and ways of working
-Continue to deliver training & education until confident the Customer is self-sufficient.
-Proactively manage Customers to ensure risk is kept to a minimum
-Become the Customers “trusted advisor” and identify future opportunities to add value to the account and increase spend and retention of the Customer.
-Escalate any anomalies or concerns raised in the operation of these processes to Manager
-Strong customer service experience
-Experience in account management or recruitment would be desirable
-High levels of accuracy and attention to detail
-Work well under pressure and to tight deadlines
-Excellent telephone manner
Hours- Monday to Friday 9am-5pm