• Senior Account Manager – ELP497

    My fantastic client based in Mitcheldean are currently recruiting for a Senior Account Manager to join their team on a permanent basis.

     

    The successful candidate will maximise partner revenue, retention, and cross selling opportunities through proactive and positive relationship management.

     

    Responsibilities/Duties;

    -Manage the Account Management inbox and respond appropriately to queries raised by Customers.

    -Support front office systems with regards to Customer queries & provide training if required

    -Ensure a smooth & successful handover from Sales for new Customer’s onboarding.

    -Deliver new customer introduction build rapport and educate customers in the process and ways of working

    -Continue to deliver training & education until confident the Customer is self-sufficient.

    -Proactively manage Customers to ensure risk is kept to a minimum

    -Become the Customers “trusted advisor” and identify future opportunities to add value to the account and increase spend and retention of the Customer.

    -Escalate any anomalies or concerns raised in the operation of these processes to Manager

     

    Candidate Attributes;

    -Strong customer service experience

    -Experience in account management or recruitment would be desirable

    -High levels of accuracy and attention to detail

    -Work well under pressure and to tight deadlines

    -Excellent telephone manner

     

    Hours- Monday to Friday 9am-5pm

     

    Salary- £24,000


Working Hours

Monday to Friday 9am-5pm



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