• Customer Service Administrator – CMACO97

    Excellent permanent opportunity to join a successful and growing company based in Ross on Wye that can offer future career opportunities.

     

    This role will suit someone with excellent attention to detail, its not all about experience for this role, essentially, they are looking for someone with the right attitude and personality with the drive to succeed and do a good job.  We are looking for someone who would like to progress up the ranks and potentially move to a higher position within 2 years.

     

    Responsibilities:

    - Keep records of customer interactions, process customer accounts and file documents

    - Take ownership of customers issues and follow problems through to resolution

    - Develop service procedures, policies and standards

    - Mentor and develop colleagues and nurture an environment where they can excel through encouragement and empowerment

    - Maintain effectively and manage large amounts of incoming calls

    - Identify and assess customers’ needs to achieve satisfaction

    - Follow communication procedures, guidelines and policies to build sustainable relationships of trust through open and interactive communication

    - Provide accurate, valid and complete information by using the right methods/tools

    - Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution

    - Take the extra mile to engage customers

     

    Candidate Attributes: 

    - Pride in a job well done

    - Tenacity

    - Ability to take ownership and responsibility

    - Concise use of English grammar

    - Good Computer literacy

    - Good communication skills at all levels

     

    Hours – Monday – Friday – 9am – 5.15pm

     

    Salary - £18-20k – (This could be negotiable for the right person)

     

     

     


Working Hours

Monday – Friday – 9am – 5.15pm



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